Refund policy
Returns and cancellations
Last updated: October 14, 2026
Return eligibility depends on where your order was delivered and the type of item purchased.
Where returns are accepted, items must be returned in the same condition in which they were received, unused, undamaged and in their original packaging or otherwise packaged securely for return.
You may be responsible for any loss in value resulting from handling the item beyond what is necessary to inspect it.
Orders delivered to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden
If you are a consumer in the European Union and purchase eligible goods online, you generally have the right to cancel your order within 14 days after the day you receive the goods, unless an exemption applies.
After notifying me that you wish to cancel, you must return the goods within 14 days.
You are responsible for arranging and paying for return shipping unless the item is defective, damaged, incorrect or applicable law requires otherwise.
For eligible cancellations, the product price and the cost of standard delivery will be refunded. Any additional amount paid for express or premium delivery beyond the cost of standard delivery does not have to be refunded.
Orders delivered to the United Kingdom
If you are a consumer in the United Kingdom and purchase eligible goods online, you may have the right to cancel your order within 14 days after the day you receive the goods, unless an exemption applies.
After notifying me that you wish to cancel, you must return the goods within 14 days.
You are responsible for arranging and paying for return shipping unless the item is defective, damaged, incorrect or applicable law requires otherwise.
For eligible cancellations, the product price and the cost of standard delivery will be refunded. Any additional amount paid for express or premium delivery beyond the cost of standard delivery may not be refunded.
Orders delivered to all other locations
For orders delivered outside the European Union and the United Kingdom, you may request a return within 14 days after your order is delivered.
Returns are subject to approval and to any rights you may have under applicable consumer protection laws.
You are responsible for arranging and paying for return shipping unless the item is defective, damaged, incorrect or applicable law requires otherwise.
Order cancellations before shipping
For ready-made items, including original artworks and art prints, you may request cancellation before your order has been shipped.
If your order has already been processed or shipped, the applicable return terms above will apply.
Custom or personalised artworks are subject to different cancellation rules. Once work on a commissioned or personalised artwork has begun, cancellation may no longer be possible.
Custom and personalised artworks
Commissioned artworks and other items made to your specifications or clearly personalised may not be eligible for the standard change-of-mind cancellation or return right where an exemption applies under applicable law.
Once work on a custom artwork has begun, the order may no longer be cancelled simply because you have changed your mind.
This does not affect your rights if the finished item is defective, damaged, materially different from what was agreed or otherwise does not comply with applicable law.
How to start a return or cancellation
To submit a return or cancellation request, please sign in to your account and use the available self-service return or cancellation option.
Alternatively, you can contact me directly by email before returning any item.
Please include your order number or other proof of purchase and briefly explain whether you would like to request a return or cancellation.
If your return is accepted, I will provide instructions on how and where to send your package.
Items returned without first submitting a request or contacting me may not be accepted.
Damages, defects and incorrect orders
Please inspect your order when it arrives.
If your item arrives damaged, defective or incorrect, please contact me as soon as possible and include your order number together with photographs showing the issue and the packaging where relevant.
I will review the issue and arrange an appropriate solution in accordance with your legal rights.
Exceptions and non-returnable items
Certain items may not be eligible for return, including custom-made or personalised items where an applicable legal exemption applies.
Please contact me if you are unsure whether a particular item can be returned.
This section does not limit any rights you may have where an item is defective, damaged, incorrect or not as described.
Exchanges
If you would like to ask about an exchange, please contact me before returning your item.
Because many artworks are one-of-a-kind, a direct replacement may not always be possible.
Refunds
Once I receive and inspect an eligible return, I will let you know whether the refund has been approved.
Approved refunds will be issued to your original payment method unless otherwise agreed.
For eligible cancellations under EU or UK consumer law, refunds will be made within the legally required timeframe. Where permitted by law, I may withhold the refund until the returned goods have been received or until you provide evidence that they have been sent back.
Your bank, card issuer or payment provider may require additional time to process the refund after it has been issued.
Consumer rights
Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law, including rights relating to goods that are defective, damaged, not as described, incorrectly supplied, not delivered within an agreed or legally required timeframe or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, ask about an exchange or report a damaged or incorrect item, please contact: